Subscription & cancellation
How membership billing works.
In plain English
- Membership is a recurring monthly payment. It continues until you cancel.
- You can cancel at any time from your membership page. You keep access until the end of the period you have already paid for.
- Organisation-granted access is arranged and paid for by the organisation, not by you.
Price and billing
The current prices and what each tier includes are shown on the membership page inside the Hub. Payments are taken by our payment provider on the same day each month until cancelled.
ADMIN: COMPLETE BEFORE LAUNCH — confirm the published prices, whether prices include VAT, and the VAT position for UK consumers.
Cancelling
Cancel from the membership page in the Hub, which opens the billing portal. Cancellation takes effect at the end of the current paid period; your saved work stays in your account.
Trials
ADMIN: COMPLETE BEFORE LAUNCH — confirm whether a free trial is offered, its length, and what happens when it ends. No trial is described here until this is set.
Refunds
Statutory rights for digital services bought online still apply, including the usual 14-day cancellation rights where they have not been waived.
ADMIN: COMPLETE BEFORE LAUNCH — set the refund policy: whether part-month refunds are given, how to request one, and the response time. No refund period is stated here until this is set.
Billing problems
ADMIN: COMPLETE BEFORE LAUNCH — confirm the billing contact address.